Privacy Policy
Wisenetic Technologies Last updated: 08 Oct 2026
1. About this Policy
Wisenetic Technologies ("Wisenetic", "we", "us", "our") respects your privacy. This Policy explains what personal data we collect through our website and related online services, why we collect it, how we use and protect it, and the choices and rights you have.
It applies to visitors to our website, people who contact us or subscribe to our communications, job applicants, and prospective clients. For the purposes of applicable data protection laws, including India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), we act as the Data Fiduciary (controller) of the personal data described in this Policy.
This Policy does not cover data we process on behalf of our clients while delivering software or e-commerce projects. In those cases we act as a processor under the client's instructions and our contract with them, and the client's own privacy notice applies.
2. Personal Data We Collect
| Category | Examples | How we collect it |
|---|---|---|
| Identity and contact details | First name, last name, email address, phone number, company name, job title | Contact forms, quote or consultation requests, newsletter sign-ups, job applications |
| Enquiry and communication data | Messages, project requirements, files you send us, call and meeting notes | Forms, email, calls, chat |
| Job application data | CV or résumé, work history, education, skills, expected compensation | Careers page and application forms |
| Technical and usage data | IP address, browser and device type, operating system, pages viewed, referring page, time spent, approximate location | Cookies, server logs and analytics tools |
| Account and social login data | Name, email and profile details shared by the provider | Only if you choose to sign in with a third-party account |
| Marketplace customer data | Name, email address, company name, order and licence details | Shared with us by the Odoo Apps Store or Adobe Commerce Marketplace when you buy or download our modules, and from support requests |
We do not intentionally collect sensitive personal data (such as health, biometric or financial account details) through our website. Please do not include such information in your messages.
3. Marketplace Customers and Our Software Products
We publish modules and extensions on third-party marketplaces, including the Odoo Apps Store and the Adobe Commerce (Magento) Marketplace.
- Purchases and downloads. The marketplace operator manages your account, checkout and payment under its own privacy policy. We do not receive your payment card details. We receive the information the marketplace shares with us about your order, such as your name, email address, company name, and licence or order details, and we use it to provide the module, updates, licence checks and support. We are responsible for that data once we receive it.
- Support requests. If you contact us for help with a module, we process the details you send us, and we may ask for limited technical information (for example module version, error messages or logs) to resolve the issue. Please do not send us production customer data.
- Data inside your installation. Our modules run in your own Odoo or Adobe Commerce environment. We do not access personal data stored there unless you give us access for support or a services engagement. In that case we act as your processor under our agreement with you. You remain responsible for your own customers' data and for your own privacy notice.
- Data sent to us by a module. Unless a module's own documentation says otherwise, our modules do not send data from your installation to us.
4. How and Why We Use Your Data
| Purpose | Data used | Legal basis |
|---|---|---|
| Respond to enquiries and provide quotes, consultations and support | Identity, contact, enquiry data | Your consent; steps taken at your request before a contract |
| Deliver and manage services and purchases | Identity, contact, transaction data | Performance of a contract |
| Provide licences, updates and support for our modules | Marketplace customer data, support communications | Performance of a contract; our legitimate interests |
| Send newsletters, updates and promotional emails | Name, email address | Your consent (you can withdraw it at any time) |
| Operate, secure and improve our website and services; understand how visitors use it | Technical and usage data | Our legitimate interests; your consent for non-essential cookies |
| Comply with law, resolve disputes and enforce our agreements | Any relevant data | Legal obligation; legitimate interests |
We use your personal data only for the purposes above, or for a compatible purpose we tell you about. If we need to use it for a materially new purpose, we will update this Policy and, where required, ask for your consent again.
5. Consent and Withdrawal
Where we rely on consent, we ask for it separately at the point of collection, for example through an unticked checkbox on a form or a choice in our cookie banner. Using our website does not by itself mean you consent to marketing or non-essential cookies.
You can withdraw consent at any time by using the unsubscribe link in our emails, changing your cookie settings, or writing to us using the details in Section 13. Withdrawing consent does not affect processing that took place before withdrawal.
6. Cookies and Analytics
We use cookies and similar technologies, which are small files stored on your device.
| Type | Purpose | Consent required |
|---|---|---|
| Strictly necessary | Security, load balancing, remembering your cookie choices | No |
| Marketing | Measuring campaigns and relevance of communications (only if used) | Yes |
We use Google Analytics to measure website traffic. Google processes this data under its own privacy policy and may use it in line with Google's terms. You can manage non-essential cookies through our cookie banner or settings, through your browser, or by installing Google's Analytics opt-out browser add-on. Blocking some cookies may affect how parts of the site work.
7. Who We Share Data With
We do not sell your personal data. We share it only as needed with:
- Service providers that work on our behalf, such as website hosting, email delivery, CRM and productivity tools, analytics, and payment processing. They may use your data only to provide services to us and are bound by confidentiality and data protection obligations.
- Professional advisers, such as legal, audit and insurance providers.
- Authorities and other parties where required by law, court order or to protect our rights, safety or property.
- A successor entity if we are involved in a merger, acquisition or sale of assets, subject to this Policy continuing to apply.
Our website may link to third-party sites and may include third-party content. They have their own privacy policies and we are not responsible for their practices.
8. International Transfers
We are based in India, and your personal data may be processed in India and in other countries where our service providers operate. Where law requires safeguards for such transfers, we use appropriate measures, such as contractual protections (including Standard Contractual Clauses for data originating in the EEA or UK) and checks on provider security.
9. Data Retention
We keep personal data only as long as needed for the purposes in this Policy, or as required by law. Typical periods are:
| Data | Retention |
|---|---|
| Enquiries and prospective-client communications | Up to 24 months after our last interaction |
| Job applications | Up to 12 months after the hiring decision, unless you agree to a longer period |
| Website analytics data | Per our analytics settings (generally no longer than 14 months) |
When data is no longer needed, we delete it or irreversibly anonymise it.
10. Security
We use reasonable technical and organisational measures to protect personal data, including encryption in transit (SSL/TLS), access controls limiting data to authorised personnel who need it, and confidentiality obligations for staff and service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
If a personal data breach affects you, we will notify you and the relevant authorities as required by applicable law.
11. Your Rights
You may exercise these rights by writing to us using the details in Section 13. We may need to verify your identity first, and we will respond within the time required by applicable law (generally within 30 days).
Under India's DPDP Act, you may: - Request a summary of the personal data we process and the other parties we have shared it with - Request correction, completion, updating or erasure of your personal data - Withdraw your consent - Seek grievance redressal from us - Nominate another person to exercise your rights if you die or become incapacitated
If your grievance is not resolved by us, you may complain to the Data Protection Board of India.
If you are in the European Economic Area or the United Kingdom, you may also: - Request access to your data and a copy of it - Request restriction of processing, or object to processing based on our legitimate interests - Request data portability - Lodge a complaint with your local supervisory authority
If you are a California resident, to the extent the California Consumer Privacy Act applies to us, you may request to know what personal information we collect, use and disclose, and request its deletion or correction. We do not sell personal information, and we will not discriminate against you for exercising your rights.
12. Children's Privacy
Our website and services are intended for businesses and are not directed at individuals under 18. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or legal guardian. If you believe a child has given us personal data, contact us and we will delete it promptly.
13. Contact Us and Grievance Officer
For questions about this Policy, to exercise your rights, or to raise a grievance:
Grievance Officer / Data Protection Contact: Email: info@wisenetic.com Address: B 713-714, The Gateway, Nearby Parikh Hospital Gangotri, To, Sardar Patel Ring Road, Nikol Ahmedabad, Gujarat, India-380049.
We will acknowledge your request and respond within the time required by applicable law.
14. Email Communications
We send marketing emails only to people who have agreed to receive them. Each email identifies us as the sender, uses accurate subject lines and sender details, includes our physical address, and contains a clear way to unsubscribe, in line with the CAN-SPAM Act and similar laws.
15. Language
This Policy is provided in English. On request, we will provide it in any of the languages listed in the Eighth Schedule to the Constitution of India.
16. Changes to This Policy
We may update this Policy to reflect changes in our practices or in the law. The "Last updated" date at the top shows the latest version. For material changes, we will give notice on our website or by email where appropriate.